• We offer a 30-day return policy for all unused and unworn items, no questions asked.
• Please note that the 30-day return does not apply to personalized jewelry, perfumes, candles, coins, utensils, and God idols except in cases of defective/spurious products.
• Silvry a brand own by (Ruman jewels) reserves the right to process refunds after checking the returned items.
• If you purchased a Silvry a brand own by (Ruman jewels) product from anywhere other than the Silvry a brand own by (Ruman jewels) Website, Silvry a brand own by (Ruman jewels) App, or Silvry a brand own by (Ruman jewels)Exclusive Stores, the return policies of your source of purchase shall apply.
• Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns.
• In case of missing items in return orders, where the customer claims to have returned multiple products but the actual pickup doesn't include all said items, the company has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

 

Refund Policy:

• If you have requested the return of any of your products, the refund will be initiated once we receive the product back in our warehouse.

 

Replacement & Exchange:

• You can also avail of replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns.
• The replacement will only be shipped after the initial return has been picked up or delivered (in the case of Gold items).

 

Return Process:

• You can initiate a return request from our website or app.
• Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process.
• Once you have booked the return request, we request you to be available for the reverse pick-up and to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In such cases, the process will have to be re-initiated, increasing the overall timeline.
• Please note that while most pin codes are forward and reverse serviceable, some pin codes may only be forward serviceable and not reverse serviceable. In such cases, we may request you to return the product via an alternate courier service, such as India Post, and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
• In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund.
• In case of non-serviceable pin codes, the customer is responsible for returning the jewelry to our warehouse and will receive Rs.70 towards shipping charges with their refund.
• In the unlikely event that you receive an empty parcel or a missing product, we request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will require a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In such cases, the brand reserves the right to take the final decision.

For more detailed Terms and Conditions, please refer to our Terms of Service.